1. General questions
What is the Pronature loyalty program?
- It’s a program that allows customers to accumulate rewards points on their in-store and online purchases, and get discounts on future transactions.
How does points stacking work?
- 10 points per dollar spent (certain conditions apply)
- 1000 points = 1$ off
Where can I collect and use points?
- Points are accumulated on in-store and online purchases.
- They can only be spent in-store.
Is there a minimum amount to redeem my points?
- Yes, a minimum purchase of $50 is required in order to redeem your points.
Can you use my points immediately after a transaction?
- Points can be used on a future transaction.
Can I use my points for any purchases?
- No, certain items are excluded, including:
- Hunting and fishing licenses
- Gift cards
- Services (ex. Gunsmithing, repairs, etc.)
Do points have an expiry date?
- No, points do not expire.
What happens if I return an item purchased with points?
- The points used for the purchase will be deducted from your account once the return has been validated.
2.Pronature Mobile Application
How do I download the Pronature app?
- The application is available to download on the Apple Store and Googe Play Store.
What can I do on the app?
- Check your points balance and available rewards.
- Find a Pronature dealer nearby
- Share the program with friends and earn referral points.
- Access the Pronature flyer in PDF format.
- Follow Pronature on Facebook and Instagram to get points.
How do I register for the app?
- Download the application and fill in the form with:
- Email (mandatory)
- Phone number (optional, but recommended)
- New users get 5000 welcome points after registration.
Is enrolment in the loyalty program free?
- Yes, enrolment in the Pronature loyalty program is completely free.
- The mobile application is also free to download and use.
Can a customer register before arriving at the store?
- Yes, via the app.
- Once in store, simply use the same email or phone number to access the account.
Can I view my transactions and points history?
- Yes, every customer can view their points balance and transaction history on the app.
What to do if I am unable to log in my account?
- Use the “Forgot password” option in the app.
- If the problem persists, contact Pronature customer service at application@groupepronature.ca.
Will the app send notifications to customers?
- Yes, to advise of exclusives promotions and offers.
Who to contact in case of problems with my loyalty account?
- You can contact Pronature customer service at application@groupepronature.ca.