Delivery
In order for you to receive your items as quickly as possible, we may have to send your order in several packages.
In addition to the delivery time, there is a handling time of 24 to 48 hours (excluding weekends and holidays). As soon as your order is shipped, you will receive an email with a follow-up on the status of your order and a tracking number from Canada Post. Your orders are shipped by Canada Post. Two shipping methods are available, Expedited Parcel or Xpresspost (not compatible with free shipping).
Please note that Pronature inc. only delivers in Canada. All orders placed online to a delivery address outside of Canada will be automatically cancelled.
Please note that Pronature inc. is not responsible for lost or stolen packages.
In-store pickup
Pronature does not offer this option. All orders are delivered by Canada Post, without exception.
Shipping costs
Ground delivery (5 business days). Note that this delay could be longer for remote areas.
Higher shipping charges may apply in the following situations;
You live in a region that the carrier considers remote or difficult to reach (example: Magdalen Islands, Kuujjuaq).
Some large or heavy products are considered oversized and have a fixed oversize charge for each product category. Oversize charges are calculated per oversized item.
*Free shipping does not apply to oversized items and remote deliveries.
Exceptional items
Certain types of bulky or dangerous items cannot be purchased online or delivered, such as ice fishing shelters, aerosols, anchors, large decoys, attractants, batteries, safes, fuel, boats, large coolers, tree stands and blinds, ammunition, firearms, game salt, sleds, etc.
Please note that items that cannot be purchased online or delivered are still available at Pronature merchants. Please contact your merchant to confirm availability.
Busy periods
Please note that during major events such as Black Friday, Cyber Monday, Boxing Day etc., it is possible that the processing time for orders placed online may be slightly affected. Thank you for your understanding.
Covid 19
Due to circumstances of Covid-19, please note that delays may be slightly longer. All orders will be shipped as soon as possible. Please be assured that we are monitoring the situation closely and will keep you informed of any changes.
Firearms
Shipping Restrictions
Firearms cannot be shipped outside of Canada. Federal laws require that firearms be shipped to the address registered with the Canada Firearms Program(CFP). No other address may be used.