Free delivery on order over $74 CA*!
Free delivery on order over $74 CA*!
Skip to content

Purchasing policies


Purchasing Policy

Order and pay online

The online shopping service makes it easy for you to find and purchase the specific products you need. Our online shopping service accepts credit and debit card payments (Visa ou MasterCard).



The appropriate tax rate will be applied to your order depending on delivery province.  Prices of  products displayed on the site are prices before taxes. However, at checkout, you will find the exact amount of taxes  (if applicable) on a separate line. Prices are in Canadian dollars.


Payment by credit card

When using your credit card to make your payment, you must provide your credit card billing address (if different from your shipping address) and a daytime and evening contact number. If the billing address does not match the one on file with your financial institution or if the authorization is not received for any reason, we reserve the right to cancel the order without notice.

Due to the confidentiality of your personal information, it is effectively impossible for us to resolve problems with your financial institution. You must resolve any problems that prevent your order from being processed by contacting your financial institution and then restart the process once everything is back in order. 


Payment by gift cards

Pronature gift cards are not valid for online purchases. Gift cards are valid in-store only. 
No expiration date
Non-exchangeable, non-refundable
Valid at all Pronature dealers

Find out the balance of your gift card: 


Payment on delivery (COD)

We do not offer COD (cash on delivery). All orders must be paid for before delivery.


Price Adjustments

Prices listed are subject to change without notice. Discounts on selected items are valid while supplies last or at the end of the promotional period. No price adjustment can be requested on a previous order, despite the posting of a new promotion following your order.


Price and/or description changes

We make every effort to ensure that our prices are accurate. However, we reserve the right to notify you of any pricing errors prior to billing. While we want to accommodate your needs as much as possible, we reserve the right to revise an inaccurate price or description and to cancel or refuse an order for items with an inaccurate price or description.


These corrections may be made after the order has been accepted. If you do not agree with any changes due to pricing errors, please notify us and we will cancel your order.

Pronature reserves the right to limit quantities. 


Incomplete orders

It is unlikely that available products will not be delivered within the posted time frame when using the online shopping service. If any products are found to be unavailable, you will be notified by email and a credit will be issued to the credit card that was used for payment of your order.

Restrictions on online purchases

Please note that it is not possible; 

  • To receive a deferred coupon for a discount.
  • To pick up an online order in one of our stores.


Customer account

We offer you the possibility to have a customer access on the website. It is still possible to make purchases as a guest. However, we recommend that you open an account if you plan to make further purchases on our website. You may do it free of charge  and it will save you from having to enter all your information every time you visit.



Valid permit

All buyers must have a possession and acquisition license (PAL). By entering your information and license numbers, you confirm that you have a valid PAL.